Privacy Policy

Who we are

Our website address is: https://www.luxuryrentalhomes.com.

Luxury Rental Homes.com, offers online booking and property management services for short-term rental purposes, for tourist use. The Traveler who will make a reservation through the Site, must provide data such as: name, surname, address, e-mail, telephone number, payment details, number and names of the other Travelers, preferences relating to the stay. In accordance with the European laws on the protection of personal data, LRH observes suitable procedures to prevent such personal data from being consulted without authorization or misused. To protect and safeguard the personal data provided, LRH uses appropriate procedures and systems. In addition, LRH has implemented and uses security procedures and technical and physical restrictions regarding the access and use of personal data on its servers. Access to personal data is allowed only to authorized personnel, and can only take place during the course of their work. The credit card data of users, in cases where they are necessary for the booking process, are kept for a maximum of 10 days. After this period, the data of the same credit card will be permanently deleted or stored in an encrypted form in the LRH system for fraud detection purposes. If the Traveler has chosen to save the credit card data in his / her account, these will always be kept in encrypted form, but without the last 4 digits of the credit card number. The data provided by the Traveler could also be used for marketing activities within the limits permitted by law, for example: the Traveler may receive news about products and services related to the world of travel. With the traveler’s consent, LRH may also send newsletters via e-mail. At any time the Traveler can decide not to receive marketing communications anymore or to completely disable the reception, using the appropriate link in each newsletter. On some occasions LRH may contact the Traveler by e-mail, post, telephone, sms, depending on the type of shared contact information. This could happen to manage a request for information, to send the traveler material relating to their booking, to detect and prevent fraud or other illegal or unwanted activities, to improve the services that LRH offers to the public, to enrich the experience of users and finally, to improve the functionality and quality of our online travel service. In some cases LRH may share the Traveler’s personal data with third parties, such as the owners of some properties, not managed by LRH but only advertised on the Site, or with third parties providing services, for example those who work to manage the Traveler’s personal data exclusively on behalf of LRH. Among the purposes of the aforementioned data management, there may also be the sending of marketing material or analysis services. These managers will be required to comply with confidentiality agreements. The Traveler’s personal data may also be shared by LRH with law enforcement or other governmental activities in the cases provided for by law or if strictly necessary to prevent, detect or pursue any criminal acts and fraud. LRH works with commercial partners all over the world to advertise its properties and the services offered relating to the travel sector, for this further reason it may also share personal data with the latter.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.